After having reviewed the scope, objectives and constraints for the Service Engagement, the Engagement Manager must now
review the current commercial and financial conditions established for the Service Engagement:
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Budget and costs.
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Scope and resource profile.
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Latest constraints (risks, assumptions, issues and dependencies).
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Specific requirements for Cyber Security, Business Continuity, Data Protection, Safety Control and Export Control,
if any.
From this review and based on their own general expertise and experience, the Engagement Manager and the key team
members must determine whether they believe it is feasible to deliver the services successfully within the current
contractual terms and budget. They will review the feasibility of the Service Engagement, by assessing the current
Service Engagement Catalogue and Service Engagement Model, Financial Forecast and other requirements against those
documented in the proposal and the contract. The Engagement Manager should evaluate whether the service levels are
financially viable from the perspective of both Capgemini and Client. It is at this point that the Engagement Manager
must decide whether to formally accept responsibility for the Service Engagement.
Where there are some doubts about the feasibility of the services, the Engagement Manager should take this opportunity
to discuss the areas of concern with the Delivery Manager and Account Manager, so that they can possibly go back to the
Client to re-negotiate the terms and budget that they believe would be feasible.
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